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GoldTrust Website Terms and Conditions

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Table of Contents

Welcome to GoldTrust. By accessing and using our website located at goldtrust.co.za (“the Site”), you agree to be bound by these Terms and Conditions (“Terms”) and all applicable laws and regulations. If you do not agree with any part of these Terms, you are prohibited from using or accessing the Site.

Use License and Restrictions

GoldTrust grants you a temporary, non-exclusive license to access and view the content on goldtrust.co.za strictly for personal, non-commercial purposes. This license is a limited right of use, not a transfer of title, and under this license, you are expressly prohibited from:

By accessing GoldTrust’s site, you agree to abide by these restrictions and acknowledge that any unauthorized use of the site’s materials may constitute a breach of these Terms and Conditions, potentially leading to legal action under copyright and intellectual property laws.

GoldTrust Collection/Courier Service

At GoldTrust, we’re proud to offer our clients a premium, hassle-free experience when selling gold and jewellery. Our complimentary collection service has successfully facilitated thousands of transactions across South Africa, allowing our clients to sell their valuable items without leaving the comfort and security of their homes or offices. We have organised numerous collections at no charge to our clients, with our fully insured courier service ensuring your precious items are handled with the utmost care and security throughout the entire process. This convenient service is part of our commitment to providing exceptional value and customer service, setting us apart from others in the industry.

Reservation of Rights

GoldTrust reserves the right, at its sole discretion, to determine the eligibility of items for our free collection service. While we strive to provide free, fully insured collection for most transactions, certain limitations apply:

  1. Item Assessment: GoldTrust may decline to offer free collection based on our assessment of the item’s size, weight, value, condition, or authenticity as described during the initial enquiry process.
  2. Location Restrictions: Free collection may not be available in all areas of South Africa. Remote locations, areas with security concerns, or regions outside our established service network may be subject to additional fees or alternative collection arrangements.
  3. Value Thresholds: GoldTrust may establish minimum value thresholds for free collection eligibility. These thresholds may be adjusted periodically based on market conditions and operational costs.
  4. Alternative Arrangements: In cases where free collection is not available, GoldTrust may offer: Collection service with an additional fee or the option to drop the items at a secure drop off point.
  5. Advance Notice: GoldTrust will inform clients of collection eligibility prior to finalising any transaction commitment. No costs will be incurred without your explicit approval.
  6. Cancellation and Rescheduling: GoldTrust reserves the right to reschedule or cancel collection appointments due to unforeseen circumstances, including but not limited to extreme weather, civil unrest, or courier service disruptions.
  7. Service Modification: GoldTrust may modify, suspend, or discontinue the free collection service at any time without prior notice, though we will honour arrangements already confirmed in writing.

By using GoldTrust’s collection service, you acknowledge and agree to these terms and conditions. GoldTrust maintains these policies to ensure we can continue offering competitive valuations while providing convenient collection options for our clients.

Disclaimer

The materials on GoldTrust’s website are provided on an ‘as is’ basis. GoldTrust makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Limitations

In no event shall GoldTrust or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on GoldTrust’s website, even if GoldTrust or a GoldTrust authorized representative has been notified orally or in writing of the possibility of such damage.

Accuracy of Materials

The materials appearing on GoldTrust’s website could include technical, typographical, or photographic errors. GoldTrust does not warrant that any of the materials on its website are accurate, complete, or current. GoldTrust may make changes to the materials contained on its website at any time without notice. However, GoldTrust does not make any commitment to update the materials.

Transaction Terms

Transactions made through GoldTrust’s website, including appointments for gold buying or related services, are subject to specific terms and conditions. Users agree to provide accurate and complete information for all transactions and to comply with any applicable laws governing such transactions. GoldTrust reserves the right to modify, cancel, or refuse transactions at its discretion.

User Conduct

Users of GoldTrust’s website are expected to conduct themselves lawfully and ethically. Misuse of the website, including fraudulent activities, misrepresentation, or engaging in any conduct that could damage GoldTrust’s reputation or interfere with its operations, is strictly prohibited. Users must ensure their activities on the site comply with all applicable local, national, and international laws.

Confidentiality

GoldTrust is committed to protecting the confidentiality of information shared by users during transactions or inquiries. We implement robust security measures to protect personal and transactional data. Users must respect the confidentiality of any information they access on the site not intended for public disclosure.

Compliance with Laws

Users are responsible for ensuring that their use of GoldTrust’s website and any transactions conducted comply with all applicable laws, regulations, and guidelines. This includes laws related to financial transactions, trading of precious metals, and any other relevant legal requirements. Users must not use the site for any illegal or unauthorized purposes.

Dispute Resolution

GoldTrust aims to resolve disputes amicably and efficiently. In the event of a dispute, users agree to first contact GoldTrust to seek a resolution. If the dispute cannot be resolved directly, the parties agree to proceed with mediation or arbitration as mutually agreed upon before resorting to litigation. This dispute resolution process is intended to expedite resolution and reduce the costs associated with disputes.

Accuracy of Information Provided by Users

Users warrant that all information provided to GoldTrust, whether for the purpose of transactions, registration, or any other use of the site, is accurate, complete, and up-to-date. Providing false or misleading information may lead to transaction cancellations, account suspension, or other legal actions.

GoldTrust has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by GoldTrust of the site. Use of any such linked website is at the user’s own risk.

Modifications

GoldTrust may revise these Terms for its website at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of South Africa, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Contact Us

If you have any questions about these Terms, please contact us at:

Author:

Meg Steyn

Last Updated:

04/04/2025